May’s beginning, crown princess resumed service with her first cruise since the global operations hiatus. However, the ship was plagued with several issues which affected its routes. These issues mostly stem from persistent engine issues, which affect its top speed.
Although Princess Cruises has been aware of the issues for several months, the company continues to operate the ship, resulting in constant itinerary changes.
Guests aboard the July 9 sail were already surprised by Ketchikan’s withdrawal. Now the cruise line has announced crown princess would arrive much later in Juneau than expected.
More itinerary changes for the Crown Princess
Due to technical issues limiting the ship’s maximum speed, Princess Cruises was forced to make even more changes to the ship’s Alaska itinerary. On May 7, while the ship sailing for the first time in two yearsthe cruise line introduced several changes.
Since then, it appears that the world’s largest cruise operator, Carnival Corporation, and Carnival’s second-largest cruise line, Princess Cruises, have been unable to correct or fix the engine problems. These issues caused passengers to lose valuable time in port and miss key stops along the way.
In a letter to passengers booked on the ship for the July 9 cruise, the cruise line notifies them of the second itinerary change after Ketchikan was removed from the itinerary:
“Please note that due to technical restrictions affecting the vessel’s maximum speed, Crown Princess will now arrive in Juneau, Alaska at 4:00 p.m. on Monday, July 11, 2022, instead of 2:30 p.m. as previously scheduled.”
The route, as it currently stands, means crown princess will depart Seattle, Washington on July 9. She will then arrive in Juneau, Alaska on July 11 at 4 p.m.
The ship will then set sail for Skagway, calling between 6:00 a.m. and 8:30 p.m. on July 12. Other stops include Glacier Bay and Icy Strait Point on July 13 and Victoria, B.C. on July 15.
At this time, Princess Cruises has made no changes to voyages through August, however, customers should be prepared for possible changes.
What’s wrong with the Crown Princess?
In an email sent to guests before the start of the seasonthe cruise line said one of the ship’s diesel generators needed servicing, while another was already out of commission for maintenance.
The email said, “Crown Princess is currently experiencing a technical issue with one of its diesel generators. This is in addition to the diesel generator which is currently out of service for scheduled maintenance. Although this will in no way affect the safety of our guests or our crew, which is our top priority, it limits our ability to operate at full speed.
Princess Cruises has so far been unable to fix what were reported as standard maintenance issues and what now appears to be a much more complicated and time consuming problem.
Princess Cruises offers goodwill gesture
To address the disappointment many guests will feel with further itinerary changes; Princess Cruises is offering guests a $100 onboard credit applied to their onboard account.
Onboard credit can be used for all bar, boutique and photo gallery purchases, as well as specialty dining, spa treatments and shore excursions.
It remains to be seen whether this gesture of goodwill will be enough for customers who have seen their chosen itinerary undergo several changes. Again, customers are advised in advance when booking their cruise that itineraries can and will change often.