Norwegian Cruise Line guests on January 3rd current Pearl of Norway sail were advised that the trip was immediately canceled and the vessel is returning to the United States. It comes as several cases of COVID have been identified among the crew members.
Norwegian Pearl returns to Miami due to COVID cases among crew
The cruise line is not taking any risks and has decided to cancel Pearl of Norway current trip, which began in Miami, Fla. on Jan. 3. The ship is returning to its home port due to several cases of COVID among the crew. The precise number of cases was not detailed in the letter sent to the guests on board.
NCL said in the letter, “Today we have identified several positive cases for COVID-19 among our crew aboard the Norwegian Pearl, which sails with guests and a 100% vaccinated crew, most of them asymptomatic and monitored by our medical team. All affected crews and close contacts are currently isolated. “
Pearl of Norway is now due to arrive in Maimi on January 6 and all guests will need to disembark. With the ship arriving home earlier, this will also allow for additional sanitation and cleaning, ready for the January 14 departure to the Bahamas.
The cruise line continues to say in the letter, “The Norwegian Pearl voyage on January 3, 2022 has been canceled and we will return to Miami to disembark all guests on January 6, 2022. We sincerely apologize for any inconvenience this may cause, as we now understand more than ever the desire to traveling and reconnecting with places and people, we have missed the most.
The ship was originally scheduled to make an eleven-day voyage, and that was still the case until January 4, when guests were notified of the cancellation. Pearl of Norway was to visit Colombia, Panama, Costa Rica, Honduras, Costa Maya and NCL’s private island, Harvest Caye, Belize.
With cases already on board so early in the voyage, the situation would undoubtedly have worsened by the time the cruise was due to end on January 14. the United States Centers for Disease Control and Prevention (CDC) has published, all cruise ships operating in the United States with guests have positive cases on board. Cruise lines have protocols and procedures in place to deal with these situations, including Norwegian Cruise Line, which has just changed its protocols.
Passengers on the current cruise will no doubt be very disappointed that their trip is now canceled with the return of the Norwegian Pearl to Miami. NCL offers compensation to compensate for this, starting with a full refund that will automatically be returned to the original payment method.
If the trip was purchased using a Future Cruise Credit, it will automatically be added to the account to be used for another cruise in the future. In addition to the typical refund, NCL offers choices when customers rebook their cruise vacations.
The first option is a 100% Future Cruise Credit which can be reused for any trip until May 31, 2022. The second option is 70% on the second guest for a limited time only. Customers can use the 70% discount option to book a new cruise before January 31, 2022, on any cruise through 2024.
The third option allows guests to use the “TAKE ALL!” offer, which includes all five of the cruise line’s Free at Sea amenities, including a free Wi-Fi package, free specialty meals, free unlimited beverage package, free shore excursion credit, and discounted rates for family and friends, all up to $ 4,000 per person.
The final option is a $ 150 free credit + a lower deposit as long as guests purchase a $ 150 Cruise First certificate for the next cruise. This means the cruise line will match that with an additional $ 150 credit.
This comes at a worrying time for the cruise industry as the Omicron variant spreads and some ports have already turned down ships. For Norwegian Cruise Line, this was of particular concern today as Norwegian getaway January 5 navigation from Miami was canceled less than 24 hours before departure due to COVID.